Refund policy

Returns and Refunds Policy

Thank you for shopping at LUVODI. We strive to ensure your satisfaction with every purchase. Below is our policy regarding returns and refunds. This policy applies only to products purchased from the LUVODI Shopify store.

1. General Return Policy

We do not accept returns without a valid reason.

2. Eligibility for Refunds and Returns (Within 7 Days)

You may apply for a refund or return if one of the following conditions is met, and all requests must be made within 7 days of receiving the product:

① The product has quality issues.
② The product has functional defects.
③ Wrong items were sent.
④ You never received the product.

If your request meets one of the above conditions, you may choose either a full refund or a replacement (resending the same product). Please note that the replacement will be shipped only once.

3. Returns for Size/Color Issues (Applicable at Any Time)

If you find that the size or color does not meet your expectations and wish to return the product for a refund:

  • The product must not have been installed on the wall. Returns will not be accepted if there are visible signs of installation or mounting, as the product cannot be resold.

  • You must keep the original packaging and all accessories intact.

  • You will be responsible for the return shipping cost to send the item back to us.

If you insist on returning a product with installation marks, we reserve the right to reject the refund.

4. Functional Warranty and Support

  • Within 2 months of purchase: If a functional defect occurs within 2 months from the date of delivery, we will resend a replacement mirror to resolve the issue. Please note that you will be responsible for a US$20 reshipping fee.

  • After 2 months of purchase: For functional issues that arise after 2 months, we will provide replacement parts free of charge, and the shipping will also be free.

We provide a 12-month warranty on all products sold (starting from the date of sale).

5. How to Request a Refund or Return

To process your request, please email us at luvodirambos@gmail.com with the following information:

① Your order number.
② Images of the product you wish to return.
③ Evidence (pictures or videos) clearly showing the defect or issue.

Upon verification of the circumstances, we will provide you with either a refund or a replacement.

6. Refund Processing

Once we receive your request, we will notify you of the approval or rejection of your refund via email. If approved, your refund will be processed, and a credit will be applied to your original method of payment within two business days.

If you haven't received your refund within 8–10 business days after approval, please first check with your bank or credit card company, as they may require additional time to process the refund. If you still have not received your refund, please contact us again at luvodirambos@gmail.com.

Contact Us

If you have any questions about this policy or need assistance, please contact us at:
Email: luvodirambos@gmail.com